.form-grid textarea{width:100%;border:1px solid rgba(255,255,255,.13);border-radius:10px;background:#0e0e10;color:var(--text);padding:11px 13px;font:inherit;resize:vertical}
.category-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}.category-grid article{display:flex;flex-direction:column;gap:10px;padding:24px;border:1px solid var(--line);border-radius:20px;background:var(--panel)}.category-grid article>span{color:var(--gold);font-size:.78rem;font-weight:850;text-transform:uppercase}.category-grid article h2,.category-grid article p{margin:0}.category-grid article p,.category-grid article small{color:var(--muted);line-height:1.5}.category-grid article .button{margin-top:auto}
.check-line{display:flex!important;grid-template-columns:none!important;align-items:flex-start;gap:10px}.check-line input{width:18px!important;min-height:18px!important}.form-actions{display:flex;justify-content:flex-end;gap:12px;flex-wrap:wrap}.ticket-list{display:grid;gap:10px}.ticket-list a{display:block;padding:15px;border:1px solid var(--line);border-radius:12px;background:#101012;color:var(--text);text-decoration:none}.ticket-list a:hover{border-color:var(--gold)}.ticket-list small{display:block;color:var(--muted);margin-top:6px}.ticket-meta{display:flex;gap:10px;flex-wrap:wrap}.ticket-meta span{padding:7px 10px;border:1px solid var(--line);border-radius:999px;color:var(--muted);font-size:.85rem}.answer-list{display:grid;gap:0;margin:0}.answer-list div{padding:15px 0;border-top:1px solid var(--line)}.answer-list dt{font-weight:800}.answer-list dd{margin:6px 0 0;color:var(--muted);white-space:pre-wrap}
@media(max-width:760px){.category-grid{grid-template-columns:1fr}.form-actions{display:grid}.form-actions .button{width:100%}}
.ticket-workspace{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:20px;align-items:start}.ticket-workspace .settings-card{margin:0;width:100%}.ticket-workspace aside{position:sticky;top:96px}.ticket-workspace summary{cursor:pointer}.ticket-chat-card{padding:0!important;overflow:hidden}.ticket-chat-head{display:flex;justify-content:space-between;align-items:center;gap:20px;padding:24px 26px;border-bottom:1px solid var(--line)}.ticket-chat-head h2,.ticket-chat-head p{margin:0}.ticket-chat-head>span{color:var(--muted)}.ticket-chat{display:grid;gap:14px;min-height:280px;max-height:65vh;overflow:auto;padding:24px;background:#0b0b0d}.ticket-chat-empty{text-align:center;color:var(--muted);padding:70px 20px}.ticket-message{width:min(78%,760px);padding:15px 17px;border:1px solid var(--line);border-radius:16px;background:#17171a}.ticket-message.customer{justify-self:end;border-color:#d7a13a55;background:#211b10}.ticket-message.staff{justify-self:start}.ticket-message header{display:flex;align-items:center;gap:9px;margin-bottom:9px}.ticket-message header time,.ticket-message header small{color:var(--muted);font-size:.75rem}.ticket-message-body{line-height:1.55;overflow-wrap:anywhere}.ticket-message blockquote{display:grid;gap:4px;margin:0 0 10px;padding:9px 11px;border-left:3px solid var(--gold);background:#0003;color:var(--muted);font-size:.82rem}.ticket-message footer{display:flex;gap:12px;margin-top:10px}.text-button{padding:0;border:0;background:none;color:var(--gold-light);font:inherit;font-size:.8rem;cursor:pointer}.ticket-file{display:flex;justify-content:space-between;align-items:center;gap:14px;margin-top:12px;padding:10px;border:1px solid var(--line);border-radius:10px;background:#09090b}.ticket-file span{min-width:0}.ticket-file small{display:block;color:var(--muted);margin-top:4px}.ticket-file em{color:var(--gold);font-size:.78rem;white-space:nowrap}.ticket-edit-form{display:grid;gap:10px;margin-top:12px}.ticket-edit-form textarea,.ticket-composer textarea{width:100%;border:1px solid var(--line);border-radius:11px;background:#0c0c0e;color:var(--text);padding:12px;font:inherit;resize:vertical}.ticket-composer{display:grid;gap:12px;padding:20px 24px;border-top:1px solid var(--line);background:#141416}.ticket-composer-actions{display:flex;align-items:center;gap:12px}.ticket-composer-actions>small{flex:1;color:var(--muted)}.file-picker{display:inline-flex;align-items:center;padding:9px 12px;border:1px solid var(--line);border-radius:9px;color:var(--gold-light);font-weight:750;cursor:pointer}.file-picker input{position:absolute;opacity:0;pointer-events:none}.ticket-reply-preview{display:flex;justify-content:space-between;align-items:center;padding:9px 12px;border-left:3px solid var(--gold);background:#0004;color:var(--muted)}.ticket-reply-preview button{border:0;background:none;color:var(--text);font-size:1.3rem}.ticket-edit-form[hidden],.ticket-reply-preview[hidden]{display:none!important}@media(max-width:960px){.ticket-workspace{grid-template-columns:1fr}.ticket-workspace aside{position:static;order:-1}}@media(max-width:620px){.ticket-message{width:92%}.ticket-chat{padding:14px}.ticket-composer-actions{display:grid}.ticket-composer-actions .button,.file-picker{width:100%;justify-content:center}}

/* H3D website-aligned customer portal */
body{background:radial-gradient(circle at 18% 4%,rgba(215,161,58,.10),transparent 28rem),radial-gradient(circle at 88% 12%,rgba(127,182,255,.055),transparent 30rem),#07070a;color:#f6efe6}
body::before{content:"";position:fixed;inset:0;pointer-events:none;z-index:-1;background:linear-gradient(180deg,rgba(255,255,255,.018),transparent 40%)}
.site-header{position:sticky;top:14px;z-index:30;width:min(1480px,calc(100% - 32px));min-height:80px;margin:14px auto 0;padding:13px 16px;border:1px solid rgba(255,255,255,.08);border-radius:22px;background:rgba(8,8,11,.84);backdrop-filter:blur(16px);box-shadow:0 18px 55px rgba(0,0,0,.28)}
.brand-mark{width:52px;height:52px;border-radius:16px;background:linear-gradient(135deg,rgba(215,161,58,.25),rgba(215,161,58,.06));border-color:rgba(215,161,58,.35);color:#ffe1aa}.site-header nav{gap:8px;flex-wrap:wrap;justify-content:flex-end}.site-header nav a{position:relative;padding:10px 12px;border-radius:10px;color:#d8d0c7;font-size:.84rem}.site-header nav a:hover{color:#ffe1aa;background:rgba(255,255,255,.05)}
.portal-main{width:min(1240px,calc(100% - 34px));padding:54px 0 76px}.page-head{max-width:900px;margin:0 0 28px}.page-head .eyebrow{display:inline-flex;align-items:center;gap:10px;color:#ffe1aa;letter-spacing:.16em}.page-head .eyebrow::before{content:"";width:28px;height:1px;background:currentColor;opacity:.65}.page-head h1{margin:10px 0 9px;font-size:clamp(2rem,4vw,3.7rem);line-height:1.02;letter-spacing:-.045em}.page-head>p:not(.eyebrow){color:#b9b2aa;font-size:1.02rem}
.ticket-meta{margin-top:18px}.ticket-meta span{padding:8px 12px;border-color:rgba(255,255,255,.09);background:rgba(255,255,255,.035);color:#c9c1b7}
.ticket-workspace{grid-template-columns:minmax(0,1fr) 320px;gap:18px}.ticket-chat-card,.ticket-workspace aside .settings-card{border:1px solid rgba(255,255,255,.08);border-radius:24px;background:linear-gradient(180deg,rgba(255,255,255,.055),rgba(255,255,255,.025));box-shadow:0 28px 90px rgba(0,0,0,.34)}.ticket-chat-head{min-height:88px;padding:20px 24px;border-color:rgba(255,255,255,.08)}.ticket-chat-head .eyebrow{margin:0;color:#d7a13a;font-size:.7rem}.ticket-chat-head h2{margin-top:5px;font-size:1.25rem}.ticket-chat-head>span{padding:7px 10px;border:1px solid rgba(255,255,255,.08);border-radius:999px;background:rgba(255,255,255,.035);font-size:.78rem}
.ticket-chat{min-height:400px;max-height:62vh;padding:24px;background:rgba(5,5,8,.42)}.ticket-message{width:min(76%,720px);padding:14px 16px;border-color:rgba(255,255,255,.09);border-radius:18px 18px 18px 5px;background:#15151a;box-shadow:0 10px 28px rgba(0,0,0,.18)}.ticket-message.customer{border-radius:18px 18px 5px 18px;border-color:rgba(215,161,58,.3);background:rgba(215,161,58,.105)}.ticket-message header strong{color:#ffe1aa}.ticket-message header time,.ticket-message header small{margin-left:auto}.ticket-message footer{margin-top:9px}.text-button{color:#f0bd5a}.ticket-file{background:rgba(0,0,0,.22);border-color:rgba(255,255,255,.08)}
.ticket-composer{padding:18px 20px;background:rgba(15,15,19,.8);border-color:rgba(255,255,255,.08)}.ticket-composer textarea,.ticket-edit-form textarea{min-height:100px;border-color:rgba(255,255,255,.1);border-radius:14px;background:#0c0c10}.ticket-composer textarea:focus,.ticket-edit-form textarea:focus{outline:2px solid rgba(215,161,58,.28);border-color:#d7a13a}.ticket-composer-actions .button{border-radius:999px;background:linear-gradient(135deg,#d7a13a,#f4ca73);color:#1b1407;box-shadow:none}.file-picker{border-radius:999px;border-color:rgba(215,161,58,.26);background:rgba(215,161,58,.06)}
.ticket-workspace aside{top:116px}.ticket-workspace aside .settings-card{padding:18px 20px}.ticket-workspace aside summary{padding:3px 0 12px;color:#ffe1aa}.answer-list div{border-color:rgba(255,255,255,.08)}.answer-list dt{font-size:.78rem;color:#a9a198}.answer-list dd{color:#f1eae1}
footer{width:min(1240px,calc(100% - 34px));margin:0 auto;padding:30px 0 42px;border-color:rgba(255,255,255,.07);color:#a9a198}
@media(max-width:960px){.site-header{top:8px;margin-top:8px}.portal-main{padding-top:38px}.ticket-workspace{grid-template-columns:1fr}.ticket-workspace aside{position:static;order:-1}.ticket-chat{max-height:none}}
@media(max-width:700px){.site-header{width:min(100% - 16px,1480px);padding:10px;border-radius:18px}.brand-mark{width:44px;height:44px}.site-header nav{width:100%;display:grid;grid-template-columns:repeat(3,1fr)}.site-header nav a{display:flex!important;justify-content:center;padding:8px 5px;font-size:.72rem;border:1px solid rgba(255,255,255,.07)}.portal-main{width:min(100% - 20px,1240px)}.page-head h1{font-size:2rem}.ticket-chat-head{min-height:72px;padding:16px}.ticket-chat{padding:12px}.ticket-message{width:92%;padding:12px}.ticket-composer{padding:12px}.ticket-composer-actions{display:grid}.ticket-composer-actions .button,.file-picker{width:100%;justify-content:center}footer{width:min(100% - 20px,1240px);display:grid}}

.ticket-format-tools{display:flex;flex-wrap:wrap;gap:6px}.ticket-format-tools button{min-height:30px;padding:4px 9px;border:1px solid rgba(255,255,255,.1);border-radius:8px;background:rgba(255,255,255,.04);color:#d8d0c7;font-size:.72rem}.ticket-format-tools button:hover{border-color:rgba(215,161,58,.35);color:#ffe1aa}.ticket-message-body pre{overflow:auto;padding:11px;border-radius:10px;background:#07070a}.ticket-message-body code{padding:2px 5px;border-radius:5px;background:#07070a;color:#ffe1aa}.ticket-message-body a{color:#8bbdff;text-decoration:underline}.ticket-message-body mark{padding:1px 4px;border-radius:5px;background:rgba(215,161,58,.18);color:#ffe1aa}.ticket-spoiler{border-radius:5px;background:#050506;color:transparent;cursor:pointer;transition:.15s}.ticket-spoiler:hover,.ticket-spoiler:focus{color:inherit;background:rgba(255,255,255,.07)}.ticket-delivery{margin-left:auto;color:#8f988f;font-size:.7rem}.ticket-reactions{display:flex;align-items:center;flex-wrap:wrap;gap:5px;margin-top:8px}.ticket-reactions form{margin:0}.ticket-reactions button{min-height:27px;padding:3px 7px;border:1px solid rgba(255,255,255,.09);border-radius:999px;background:rgba(255,255,255,.035);color:#ddd;font-size:.72rem}.ticket-reactions button.active{border-color:rgba(215,161,58,.4);background:rgba(215,161,58,.12)}.ticket-reaction-add{opacity:0;transition:.15s}.ticket-message:hover .ticket-reaction-add,.ticket-message:focus-within .ticket-reaction-add{opacity:1}.ticket-typing{justify-self:start;padding:7px 11px;color:#b9b2aa;font-size:.75rem;font-style:italic}.ticket-draft-state{color:#8f988f;font-size:.7rem}
.portal-nav-badge{display:inline-grid;place-items:center;min-width:20px;height:20px;padding:0 6px;border-radius:999px;background:#d7a13a;color:#1b1407;font-size:.68rem;font-weight:900}
@media(max-width:700px){.ticket-reaction-add{opacity:1}.ticket-format-tools{overflow-x:auto;flex-wrap:nowrap;padding-bottom:3px}.ticket-format-tools button{white-space:nowrap}}
/* v70.0 section 4C1 · dynamischer Composer und Überschriften */
.ticket-composer textarea[name="message_body"]{height:auto;min-height:0!important;max-height:none!important;resize:none;overflow-y:hidden;line-height:1.5;scrollbar-width:thin;scrollbar-color:rgba(215,161,58,.72) rgba(7,7,10,.72)}
.ticket-composer textarea[name="message_body"]::-webkit-scrollbar{width:9px}
.ticket-composer textarea[name="message_body"]::-webkit-scrollbar-track{background:rgba(7,7,10,.72);border-radius:999px}
.ticket-composer textarea[name="message_body"]::-webkit-scrollbar-thumb{background:linear-gradient(180deg,#e2ae48,#7b571b);border:2px solid rgba(7,7,10,.88);border-radius:999px}
.ticket-message-body h1,.ticket-message-body h2,.ticket-message-body h3{margin:.7em 0 .35em;color:#fff4df;line-height:1.2}
.ticket-message-body h1{font-size:1.42rem}.ticket-message-body h2{font-size:1.22rem}.ticket-message-body h3{font-size:1.06rem}
.ticket-message-search{display:flex;align-items:center;gap:10px;padding:12px 20px;border-bottom:1px solid rgba(255,255,255,.07);background:rgba(10,10,13,.75)}.ticket-message-search input{width:100%;min-height:40px;padding:9px 12px;border:1px solid rgba(255,255,255,.1);border-radius:11px;background:#0b0b0f;color:#f6efe6}.ticket-message-search span{min-width:62px;color:#a9a198;font-size:.74rem}
/* v70.0 section 4E · geschützte Dateivorschauen */
.ticket-file-preview{display:grid;gap:8px;margin-top:12px}.ticket-file-preview>a>img,.ticket-file-preview video{display:block;width:100%;max-height:420px;object-fit:contain;border:1px solid rgba(255,255,255,.09);border-radius:13px;background:#07070a}.ticket-file-preview audio{width:100%}.ticket-file-preview iframe{width:100%;height:min(520px,60vh);border:1px solid rgba(255,255,255,.09);border-radius:13px;background:#fff}.ticket-file-preview .ticket-file{margin-top:0}.ticket-file form{margin:0}.ticket-file .text-button{color:#ffaaa3}@media(max-width:700px){.ticket-file-preview iframe{height:360px}.ticket-file{align-items:flex-start;flex-wrap:wrap}.ticket-file form{width:100%}}
/* v70.0 section 4E1 · kompakte schwebende Nachrichtenaktionen */
.ticket-message{position:relative;overflow:visible}.ticket-message-actions,.ticket-message>.ticket-reactions{position:absolute;z-index:5;top:-17px;display:flex;align-items:center;gap:2px;padding:4px;border:1px solid rgba(255,255,255,.1);border-radius:10px;background:#1b1b20;box-shadow:0 8px 24px rgba(0,0,0,.38);opacity:0;transform:translateY(3px);transition:.14s ease}.ticket-message-actions{right:8px}.ticket-message>.ticket-reactions{right:116px;margin:0;flex-wrap:nowrap}.ticket-message:hover .ticket-message-actions,.ticket-message:hover>.ticket-reactions,.ticket-message:focus-within .ticket-message-actions,.ticket-message:focus-within>.ticket-reactions{opacity:1;transform:none}.ticket-message-actions button,.ticket-message>.ticket-reactions button{display:grid;place-items:center;min-width:30px;width:30px;height:30px;min-height:30px;padding:0;border:0;border-radius:7px;background:transparent;color:#d8d0c7;font-size:1rem;line-height:1}.ticket-message-actions button:hover,.ticket-message>.ticket-reactions button:hover,.ticket-message>.ticket-reactions button.active{background:rgba(215,161,58,.15);color:#ffe1aa}.ticket-message footer{min-height:18px}.ticket-message footer .ticket-delivery{margin-left:auto}@media(max-width:800px),(hover:none){.ticket-message-actions,.ticket-message>.ticket-reactions{position:static;opacity:1;transform:none;box-shadow:none}.ticket-message-actions{margin-right:auto}.ticket-message>.ticket-reactions{margin-top:8px;overflow-x:auto}.ticket-message footer{align-items:center;flex-wrap:wrap}}
/* v70.0 section 4F · geschützte 3D-Vorschau */
.ticket-model-link{display:inline-flex;justify-content:center;padding:11px 14px;border:1px solid rgba(215,161,58,.3);border-radius:11px;background:rgba(215,161,58,.07);color:#ffe1aa;text-decoration:none;font-weight:800}.ticket-model-link:hover{background:rgba(215,161,58,.14)}
/* v70.0 section 4F2 · 3D direkt in der Nachricht */
.ticket-embedded-model{position:relative;display:grid;contain:layout paint;min-width:0;max-width:100%;gap:8px;overflow:hidden}.ticket-embedded-model model-viewer{position:relative;z-index:2;display:block;overflow:hidden;isolation:isolate;width:100%;max-width:100%;height:380px;border:1px solid rgba(215,161,58,.28);border-radius:13px;background:radial-gradient(circle,#24242b,#09090c);pointer-events:auto!important;touch-action:none!important;user-select:none;cursor:grab}.ticket-embedded-model model-viewer:active{cursor:grabbing}.ticket-embedded-model .ticket-model-link{position:relative;z-index:3;justify-self:start;padding:7px 10px;font-size:.75rem}@media(max-width:700px){.ticket-embedded-model model-viewer{height:280px}}
.ticket-model-control-surface{position:absolute;z-index:5;inset:0 0 auto 0;height:380px;cursor:grab;touch-action:none;user-select:none;background:transparent}.ticket-model-control-surface:active{cursor:grabbing}.ticket-model-control-surface:focus-visible{outline:2px solid #f0bd5a;outline-offset:-3px}@media(max-width:700px){.ticket-model-control-surface{height:280px}}
/* v70.0 section 4F8 · 3D-Vorschau entfernt; GLB/glTF bleiben herunterladbar */

/* v70.0 section 4G · Live-Chat, freie Reaktionen und Uploadkomfort */
.ticket-message-body ul,.ticket-message-body ol{margin:.55rem 0;padding-left:1.35rem}.ticket-message-body li{margin:.18rem 0}.ticket-mention{outline:1px solid rgba(215,161,58,.38);font-weight:800}.ticket-emoji-picker{position:relative}.ticket-emoji-picker>summary{display:grid;place-items:center;width:30px;height:30px;border-radius:7px;cursor:pointer;list-style:none}.ticket-emoji-picker>summary::-webkit-details-marker{display:none}.ticket-emoji-picker[open]>summary{background:rgba(215,161,58,.15)}.ticket-emoji-picker>div{position:absolute;z-index:40;right:0;top:36px;display:grid;grid-template-columns:repeat(4,34px);gap:4px;width:166px;padding:8px;border:1px solid rgba(255,255,255,.12);border-radius:12px;background:#1b1b20;box-shadow:0 15px 45px #000a}.ticket-emoji-picker>div form{display:contents}.ticket-emoji-picker>div button{width:34px!important;height:34px!important;font-size:1.05rem!important}.ticket-emoji-custom{grid-column:1/-1!important;display:flex!important}.ticket-emoji-custom input{width:120px;min-width:0;padding:6px 8px;border:1px solid var(--line);border-radius:7px;background:#0d0d10;color:var(--text)}.ticket-unread-divider{display:flex;align-items:center;gap:10px;color:#efb84c;font-size:.72rem;font-weight:800}.ticket-unread-divider::before,.ticket-unread-divider::after{content:"";height:1px;flex:1;background:rgba(239,184,76,.45)}.ticket-jump-new{position:absolute;z-index:30;right:26px;bottom:150px;padding:8px 12px;border:1px solid rgba(215,161,58,.42);border-radius:999px;background:#211b10;color:#ffe1aa;box-shadow:0 8px 24px #0008}.ticket-chat-card{position:relative}.ticket-load-older{align-self:center;justify-self:center;padding:7px 12px;border:1px solid var(--line);border-radius:999px;background:#17171a;color:var(--gold-light)}.ticket-upload-state{padding:8px 10px;border:1px solid rgba(215,161,58,.26);border-radius:9px;background:rgba(215,161,58,.07);color:#e5c178;font-size:.74rem;overflow-wrap:anywhere}.ticket-composer.is-file-drag{outline:2px dashed var(--gold);outline-offset:-7px;background:#1c1912}@media(max-width:700px){.ticket-emoji-picker>div{position:fixed;right:12px;bottom:90px;top:auto}.ticket-jump-new{right:16px;bottom:190px}}
.ticket-model-link,.ticket-embedded-model,.ticket-model-control-surface{display:none!important}

/* v70.0 section 4G1 · Discord-artige Reaktionen */
.ticket-message>.ticket-reactions{position:static;display:flex;width:max-content;max-width:100%;margin:10px 0 0;padding:0;border:0;background:transparent;box-shadow:none;opacity:1;transform:none;overflow-x:auto}.ticket-message>.ticket-reactions:empty{display:none}.ticket-message>.ticket-reactions form{display:block}.ticket-message>.ticket-reactions button{display:flex;width:auto;min-width:44px;height:32px;padding:3px 9px;border:1px solid rgba(255,255,255,.13);border-radius:9px;background:#202126;font-size:.84rem;gap:5px}.ticket-message>.ticket-reactions button.active{border-color:#687cff;background:#24284b;color:#fff}.ticket-reaction-toolbar{position:absolute;z-index:15;top:-19px;right:122px;display:flex;align-items:center;gap:2px;padding:4px;border:1px solid rgba(255,255,255,.1);border-radius:10px;background:#1b1b20;box-shadow:0 8px 24px rgba(0,0,0,.38);opacity:0;transform:translateY(3px);transition:.14s ease}.ticket-message:hover>.ticket-reaction-toolbar,.ticket-message:focus-within>.ticket-reaction-toolbar{opacity:1;transform:none}.ticket-reaction-toolbar form{margin:0}.ticket-reaction-toolbar button,.ticket-reaction-toolbar .ticket-emoji-picker>summary{display:grid;place-items:center;width:30px;height:30px;min-height:30px;padding:0;border:0;border-radius:7px;background:transparent;color:#d8d0c7;font-size:1rem;line-height:1}.ticket-reaction-toolbar button:hover,.ticket-reaction-toolbar .ticket-emoji-picker>summary:hover{background:rgba(215,161,58,.15);color:#ffe1aa}@media(max-width:800px),(hover:none){.ticket-reaction-toolbar{position:static;width:max-content;margin:8px 0 0 auto;opacity:1;transform:none;box-shadow:none}}

/* v70.0 section 4G4 · umbrechende Reaktionen und dauerhafter Emoji-Auslöser */
.ticket-message>.ticket-reactions{width:100%;flex-wrap:wrap;overflow:visible!important;gap:5px}.ticket-reactions>.ticket-emoji-picker-bottom{position:relative;flex:0 0 auto}.ticket-reactions>.ticket-emoji-picker-bottom>summary{display:grid;place-items:center;width:32px;height:32px;border:1px solid rgba(255,255,255,.13);border-radius:9px;background:#202126;color:#d8d0c7;cursor:pointer;list-style:none}.ticket-reactions>.ticket-emoji-picker-bottom>summary:hover{border-color:rgba(215,161,58,.4);color:#ffe1aa}.ticket-emoji-picker>div{grid-template-columns:repeat(6,34px);width:226px}

/* v70.0 section 4G5 · kompakter, sauber ausgerichteter Emoji-Picker */
.ticket-emoji-picker>div{box-sizing:border-box;grid-template-columns:repeat(6,34px);gap:4px;width:244px;max-width:calc(100vw - 24px);padding:8px}.ticket-emoji-picker>div form:not(.ticket-emoji-custom){display:block;width:34px;min-width:34px}.ticket-emoji-picker>div form:not(.ticket-emoji-custom) button{box-sizing:border-box;width:34px!important;min-width:34px!important;max-width:34px!important;height:34px!important;min-height:34px!important;padding:0!important}.ticket-emoji-picker>div .ticket-emoji-custom{grid-column:1/-1!important;display:grid!important;grid-template-columns:minmax(0,1fr) 34px;gap:5px;width:100%}.ticket-emoji-picker>div .ticket-emoji-custom input{box-sizing:border-box;width:100%;min-width:0}.ticket-emoji-picker>div .ticket-emoji-custom button{box-sizing:border-box;width:34px!important;min-width:34px!important;height:34px!important;padding:0!important}.ticket-reaction-toolbar .ticket-emoji-picker>div{top:38px;right:0}.ticket-reactions>.ticket-emoji-picker-bottom>div{top:38px;right:0}@media(max-width:700px){.ticket-reaction-toolbar .ticket-emoji-picker>div,.ticket-reactions>.ticket-emoji-picker-bottom>div{position:fixed;z-index:100;top:50%;right:auto;bottom:auto;left:50%;transform:translate(-50%,-50%)}}

/* v70.0 section 4H1 · erster Layout- und Mobile-Pass */
.ticket-chat-card{min-width:0;overflow:visible}.ticket-chat-head>div{min-width:0}.ticket-chat-head h2,.ticket-chat-head span{overflow-wrap:anywhere}.ticket-message{box-sizing:border-box;max-width:calc(100% - 44px)}.ticket-message header{min-width:0;flex-wrap:wrap}.ticket-message header strong{min-width:0;overflow-wrap:anywhere}.ticket-message header time{white-space:nowrap}.ticket-message-body,.ticket-message blockquote,.ticket-file span{min-width:0;overflow-wrap:anywhere}.ticket-file>a{flex:0 0 auto}.ticket-composer,.ticket-composer>*{min-width:0}.ticket-format-tools{align-items:center}.ticket-composer-actions{display:grid;grid-template-columns:auto minmax(0,1fr) auto}.ticket-composer-actions>small{align-self:center}.ticket-workspace aside .settings-card{max-height:min(72vh,760px);overflow:auto}
@media(max-width:960px){.ticket-workspace{display:flex;flex-direction:column}.ticket-chat-card{order:1;width:100%}.ticket-workspace aside{order:2;width:100%}.ticket-chat{max-height:62dvh}.ticket-workspace aside .settings-card{max-height:none}}
@media(max-width:700px){.portal-main{padding-bottom:34px}.page-head{margin-bottom:18px}.ticket-chat-card{border-radius:18px}.ticket-chat-head{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;padding:14px}.ticket-chat-head>span{align-self:start;font-size:.7rem}.ticket-message-search{padding:9px 12px}.ticket-message-search input{min-width:0}.ticket-chat{min-height:360px;max-height:58dvh;padding:14px 10px;gap:16px}.ticket-message{width:94%;max-width:94%;padding:12px 13px}.ticket-message header{display:grid;grid-template-columns:minmax(0,1fr) auto}.ticket-message header small{grid-column:1/-1;margin:0}.ticket-message blockquote{padding:8px 9px}.ticket-file{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:start}.ticket-file form{grid-column:1/-1}.ticket-file-preview iframe{height:52dvh;min-height:300px}.ticket-composer{padding:11px}.ticket-format-tools{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));overflow:visible}.ticket-format-tools button{width:100%;min-width:0;padding:5px 3px;white-space:normal}.ticket-composer-actions{grid-template-columns:1fr auto;gap:8px}.ticket-composer-actions>small{grid-column:1/-1;grid-row:2;font-size:.7rem}.ticket-composer-actions .file-picker{width:auto;min-width:0}.ticket-composer-actions .button{width:auto;min-width:88px}.ticket-jump-new{right:12px;bottom:150px;max-width:calc(100% - 24px)}}
@media(max-width:420px){.ticket-chat-head{grid-template-columns:1fr}.ticket-chat-head>span{justify-self:start}.ticket-message{width:97%;max-width:97%}.ticket-format-tools{grid-template-columns:repeat(2,minmax(0,1fr))}.ticket-composer-actions{grid-template-columns:1fr}.ticket-composer-actions .file-picker,.ticket-composer-actions .button{width:100%}.ticket-composer-actions>small{grid-row:auto}.ticket-file{grid-template-columns:1fr}.ticket-file>a{justify-self:start}}

/* v70.0 section 4H2 · Discord-artiges Kundenportal */
.ticket-workspace aside{position:static!important;top:auto!important}.ticket-chat{gap:3px;padding-left:18px;padding-right:18px}.ticket-message,.ticket-message.customer,.ticket-message.staff,.ticket-message.system{position:relative;display:grid;grid-template-columns:42px minmax(0,1fr);align-items:start;gap:11px;justify-self:stretch;width:100%;max-width:none;margin:0;padding:8px 54px 8px 8px;border:0;border-radius:8px;background:transparent;box-shadow:none}.ticket-message:hover,.ticket-message:focus-within{background:rgba(255,255,255,.035)}.ticket-message-avatar{display:grid;place-items:center;width:40px;height:40px;border:1px solid rgba(215,161,58,.3);border-radius:50%;background:linear-gradient(135deg,#3a2c13,#17171c);color:#ffe1aa;text-decoration:none;font-weight:900;line-height:1}.ticket-message-avatar:hover{border-color:#d7a13a;transform:translateY(-1px)}.ticket-message-avatar.system{background:#25262c;color:#c8cbd1}.ticket-message-column{min-width:0;max-width:800px}.ticket-message-column>header{display:flex;align-items:baseline;gap:8px;min-height:20px;margin:0 0 2px}.ticket-message-column>header strong{color:#fff0d1;font-size:.9rem}.ticket-message-column>header time,.ticket-message-column>header small{margin:0;color:#85858d;font-size:.68rem}.ticket-message-column>header small{font-style:italic}.ticket-message-bubble{display:grid;justify-items:start;min-width:0}.ticket-message-body{max-width:72ch;color:#ece8e2;line-height:1.48}.ticket-message-body:empty{display:none}.ticket-message-body blockquote,.ticket-reply-quote{box-sizing:border-box;width:100%;max-width:64ch;margin:4px 0 7px;padding:7px 10px;border:0;border-left:3px solid #d7a13a;border-radius:0 7px 7px 0;background:rgba(215,161,58,.075);color:#c8c0b5}.ticket-reply-quote b{display:block;margin-bottom:2px;color:#ead09b;font-size:.7rem}.ticket-message-column>footer{display:flex;justify-content:flex-start;min-height:0;margin:2px 0 0}.ticket-message-column .ticket-delivery{margin:0;color:#777982;font-size:.62rem;line-height:1}.ticket-message-actions{top:4px;right:7px}.ticket-reaction-toolbar{top:4px;right:116px}.ticket-message-column>.ticket-reactions{display:flex;width:100%;max-width:100%;margin:5px 0 0;gap:5px;flex-wrap:wrap;overflow:visible}.ticket-message-column>.ticket-reactions form{margin:0}.ticket-message-column>.ticket-reactions button{display:flex;align-items:center;gap:5px;width:auto;min-width:42px;height:28px;min-height:28px;padding:2px 8px;border:1px solid rgba(255,255,255,.11);border-radius:8px;background:#202126;color:#ddd;font-size:.76rem}.ticket-message-column>.ticket-reactions button.active{border-color:#687cff;background:#24284b;color:#fff}.ticket-message-column>.ticket-reactions>.ticket-emoji-picker-bottom>summary{width:28px;height:28px}.ticket-message-column>.ticket-edit-form{width:min(100%,720px)}
.ticket-image-attachment{position:relative;display:inline-block;max-width:min(100%,560px);margin-top:7px;overflow:hidden;border-radius:12px;background:#08080b}.ticket-image-attachment>a{display:block}.ticket-image-attachment img{display:block;width:auto;max-width:100%;height:auto;max-height:440px;object-fit:contain;border:1px solid rgba(255,255,255,.09);border-radius:12px}.ticket-image-actions{position:absolute;z-index:3;top:8px;right:8px;display:flex;gap:4px;padding:4px;border:1px solid rgba(255,255,255,.11);border-radius:9px;background:rgba(17,17,21,.9);box-shadow:0 8px 24px #0008;opacity:0;transform:translateY(-3px);transition:.14s ease}.ticket-image-attachment:hover .ticket-image-actions,.ticket-image-attachment:focus-within .ticket-image-actions{opacity:1;transform:none}.ticket-image-actions a,.ticket-image-actions button{display:grid;place-items:center;width:30px;height:30px;min-height:30px;padding:0;border:0;border-radius:6px;background:transparent;color:#ece7df;text-decoration:none;font:inherit;font-size:1.1rem;cursor:pointer}.ticket-image-actions a:hover,.ticket-image-actions button:hover{background:rgba(215,161,58,.18);color:#ffe1aa}.ticket-image-actions form{margin:0}.ticket-file-preview{width:min(100%,680px)}
.ticket-format-tools{display:flex;gap:4px;flex-wrap:wrap}.ticket-format-tools button{display:grid;place-items:center;width:32px;height:30px;min-height:30px;padding:0;border-radius:7px;font-size:.78rem}.ticket-format-tools button:last-child{width:auto;padding:0 8px}.ticket-format-tools button b,.ticket-format-tools button i,.ticket-format-tools button u{font-size:.85rem}.ticket-composer textarea[name="message_body"]{min-height:42px}.ticket-message-body>blockquote+br,.ticket-message-body>ul+br,.ticket-message-body>ol+br,.ticket-message-body>pre+br{display:none}
@media(max-width:800px),(hover:none){.ticket-message{padding-right:8px}.ticket-message-actions,.ticket-reaction-toolbar{position:static;grid-column:2;width:max-content;margin:5px 0 0;opacity:1;transform:none;box-shadow:none}.ticket-message-actions{justify-self:end}.ticket-reaction-toolbar{justify-self:end;right:auto}.ticket-image-actions{opacity:1;transform:none}.ticket-message-column{grid-column:2}.ticket-message-avatar{grid-row:1}.ticket-message-column>.ticket-reactions{margin-top:5px}}
@media(max-width:700px){.ticket-chat{padding:10px 6px}.ticket-message,.ticket-message.customer,.ticket-message.staff,.ticket-message.system{grid-template-columns:34px minmax(0,1fr);gap:8px;padding:8px 6px}.ticket-message-avatar{width:32px;height:32px;font-size:.76rem}.ticket-message-column>header{display:flex;gap:5px;flex-wrap:wrap}.ticket-message-column>header strong{width:auto}.ticket-message-column>header time{margin:0}.ticket-message-column>header small{flex-basis:100%}.ticket-message-body{font-size:.9rem}.ticket-image-attachment img{max-height:55dvh}.ticket-format-tools{display:flex;overflow:visible}.ticket-format-tools button{width:31px}.ticket-format-tools button:last-child{width:auto}.ticket-message-actions,.ticket-reaction-toolbar{grid-column:2}}

/* v70.0 Abschnitt 4H3 · kompakte Nachrichtenmetadaten */
.ticket-message-column{display:flex;flex-direction:column;align-items:flex-start;align-self:start;min-height:0}
.ticket-message-bubble{display:block;width:auto;max-width:100%;min-height:0}
.ticket-message-body{margin:0}
.ticket-message-body>*:first-child{margin-top:0}
.ticket-message-body>*:last-child{margin-bottom:0}
.ticket-message .ticket-message-column>footer{display:block;width:auto;height:auto;min-height:0!important;margin:2px 0 0!important;padding:0;line-height:1}
.ticket-message .ticket-message-column>footer .ticket-delivery{display:inline;margin:0!important;padding:0;font-size:.6rem;line-height:1}
.ticket-message .ticket-message-column>.ticket-reactions{align-self:flex-start;width:auto;max-width:100%;margin:4px 0 0!important}
.ticket-message{min-height:0}

/* v70.0 Abschnitt 4H4 · Benachrichtigungszentrale */
.portal-notification-head{display:flex;align-items:flex-end;justify-content:space-between;gap:18px;margin-bottom:18px}.portal-notification-head h1,.portal-notification-head p{margin:0}.portal-notification-list{display:grid;gap:8px}.portal-notification{display:grid;grid-template-columns:38px minmax(0,1fr) auto;align-items:center;gap:12px;padding:12px 14px;border:1px solid rgba(255,255,255,.08);border-radius:12px;background:rgba(255,255,255,.025);color:inherit;text-decoration:none}.portal-notification:hover{border-color:rgba(215,161,58,.32);background:rgba(215,161,58,.06)}.portal-notification.unread{border-left:3px solid #d7a13a;background:rgba(215,161,58,.075)}.portal-notification-icon{display:grid;place-items:center;width:36px;height:36px;border-radius:50%;background:#202126;color:#f0bd5a;font-size:1rem}.portal-notification-copy{min-width:0}.portal-notification-copy strong,.portal-notification-copy span{display:block}.portal-notification-copy span{margin-top:2px;color:#98989f;font-size:.74rem;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.portal-notification time{color:#85858d;font-size:.7rem;white-space:nowrap}.portal-notification-empty{padding:42px 20px;text-align:center;color:#98989f}@media(max-width:700px){.portal-notification-head{align-items:stretch;flex-direction:column}.portal-notification-head .button{width:100%}.portal-notification{grid-template-columns:34px minmax(0,1fr);padding:10px}.portal-notification-icon{width:32px;height:32px}.portal-notification time{grid-column:2}}

/* v70.0 Abschnitt 4H5 · Dateivorschau vor dem Senden */
.ticket-pending-files{display:flex;align-items:stretch;gap:10px;max-width:100%;padding:4px 0 2px;overflow-x:auto;scrollbar-width:thin}.ticket-pending-files[hidden]{display:none}.ticket-pending-file{flex:0 0 180px;min-width:0;overflow:hidden;border:1px solid rgba(255,255,255,.1);border-radius:11px;background:#0b0b0e}.ticket-pending-visual{position:relative;display:grid;place-items:center;height:112px;background:#08080a}.ticket-pending-visual img{display:block;width:100%;height:100%;object-fit:cover}.ticket-pending-icon{font-size:3rem;filter:grayscale(.25)}.ticket-pending-remove{position:absolute;top:6px;right:6px;display:grid;place-items:center;width:28px;height:28px;min-height:28px;padding:0;border:1px solid rgba(255,255,255,.12);border-radius:7px;background:rgba(17,17,21,.92);color:#ff777f;font-size:1.25rem;line-height:1;cursor:pointer}.ticket-pending-remove:hover{background:#3a171b;color:#fff}.ticket-pending-info{display:grid;gap:4px;padding:8px}.ticket-pending-info strong{overflow:hidden;color:#ece8e2;font-size:.75rem;text-overflow:ellipsis;white-space:nowrap}.ticket-pending-info small{color:#85858d;font-size:.65rem}.ticket-pending-info input[type="text"]{box-sizing:border-box;width:100%;min-width:0;padding:6px 7px;border:1px solid rgba(255,255,255,.1);border-radius:7px;background:#111116;color:#ece8e2;font-size:.68rem}.ticket-pending-info input[type="text"]:focus{outline:1px solid rgba(215,161,58,.55);border-color:#d7a13a}@media(max-width:700px){.ticket-pending-file{flex-basis:150px}.ticket-pending-visual{height:92px}}

/* v70.0 Abschnitt 4H6 · Reihenfolge im Editor */
.ticket-composer>.ticket-pending-files{order:-2}.ticket-composer>.ticket-format-tools{order:-1}

/* v70.0 Abschnitt 4I · finaler Responsive-Durchgang Kundenportal */
.ticket-workspace,.ticket-chat-card,.ticket-chat,.ticket-composer,.ticket-message-column,.ticket-message-bubble,.ticket-file-preview{min-width:0}.ticket-message-body img,.ticket-message-body video,.ticket-image-attachment{max-width:100%}.page-head h1,.page-head p,.ticket-meta span,.answer-list dd{overflow-wrap:anywhere}.ticket-file b{overflow-wrap:anywhere}.ticket-emoji-picker>div{max-height:min(430px,70dvh);overflow-y:auto}.ticket-pending-files{overscroll-behavior-inline:contain;scroll-snap-type:x proximity}.ticket-pending-file{scroll-snap-align:start}.ticket-composer-actions .button,.file-picker{min-height:40px}.ticket-format-tools{scrollbar-width:thin;overscroll-behavior-inline:contain}
@media(max-width:960px){.portal-main{width:min(100% - 24px,1240px)}.ticket-workspace{gap:14px}.ticket-chat-card{width:100%}.ticket-chat{max-height:62dvh}.ticket-workspace aside{width:100%}.ticket-workspace aside .settings-card{max-height:none}}
@media(max-width:700px){
  .site-header{position:sticky;top:6px;display:grid;grid-template-columns:1fr;width:calc(100% - 12px);min-height:0;margin-top:6px;padding:8px;gap:8px}
  .site-header .brand{justify-self:start}.brand-mark{width:38px;height:38px;border-radius:12px}.brand small{display:none}
  .site-header nav{display:flex;width:100%;max-width:100%;gap:5px;overflow-x:auto;overscroll-behavior-inline:contain;scrollbar-width:thin;flex-wrap:nowrap;justify-content:flex-start;padding-bottom:3px}
  .site-header nav a{display:inline-flex!important;flex:0 0 auto;min-height:34px;padding:7px 9px;border:1px solid rgba(255,255,255,.07);font-size:.7rem;white-space:nowrap}
  .portal-main{width:calc(100% - 16px);padding-top:24px;padding-bottom:28px}.page-head{margin-bottom:14px}.page-head h1{font-size:clamp(1.65rem,8vw,2.15rem)}.page-head>p:not(.eyebrow){font-size:.92rem}.ticket-meta{gap:6px;margin-top:12px}.ticket-meta span{padding:6px 8px;font-size:.72rem}
  .ticket-chat-head{min-height:0;padding:12px}.ticket-chat-head h2{font-size:1.08rem}.ticket-chat-head>span{padding:5px 7px}.ticket-message-search{padding:7px 9px}.ticket-message-search input{min-height:36px}
  .ticket-chat{min-height:300px;max-height:56dvh;padding:9px 5px;gap:3px;scroll-padding-bottom:20px}.ticket-message,.ticket-message.customer,.ticket-message.staff,.ticket-message.system{grid-template-columns:32px minmax(0,1fr);gap:7px;padding:7px 4px}.ticket-message-avatar{width:30px;height:30px}.ticket-message-column>header{line-height:1.2}.ticket-message-column>header strong{font-size:.82rem}.ticket-message-column>header time,.ticket-message-column>header small{font-size:.62rem}.ticket-message-body{max-width:100%;font-size:.88rem;line-height:1.42}.ticket-message-body pre{max-width:100%;font-size:.76rem}.ticket-message-body h1{font-size:1.2rem}.ticket-message-body h2{font-size:1.08rem}.ticket-message-body h3{font-size:1rem}
  .ticket-image-attachment{width:auto;max-width:100%}.ticket-image-attachment img{max-width:100%;max-height:50dvh}.ticket-file-preview{width:100%}.ticket-file{grid-template-columns:minmax(0,1fr);gap:8px;padding:8px}.ticket-file>a,.ticket-file em{justify-self:start}.ticket-file form{grid-column:1}
  .ticket-composer{gap:8px;padding:9px}.ticket-composer>.ticket-format-tools{display:flex;flex-wrap:nowrap;gap:4px;max-width:100%;padding-bottom:3px;overflow-x:auto}.ticket-format-tools button,.ticket-format-tools button:last-child{flex:0 0 32px;width:32px;min-width:32px;height:30px;padding:0}.ticket-format-tools button:last-child{flex-basis:auto;width:auto;min-width:54px;padding:0 7px}.ticket-composer textarea[name="message_body"]{width:100%;font-size:16px}.ticket-draft-state{font-size:.62rem}.ticket-composer-actions{grid-template-columns:auto minmax(0,1fr) auto;gap:6px}.ticket-composer-actions>small{grid-column:auto;grid-row:auto;font-size:.62rem}.ticket-composer-actions .file-picker{width:auto;padding:8px 10px;font-size:.72rem}.ticket-composer-actions .button{width:auto;min-width:76px;padding:8px 12px}
  .ticket-pending-files{gap:7px}.ticket-pending-file{flex-basis:142px}.ticket-pending-visual{height:86px}.ticket-pending-info{padding:7px}.ticket-pending-info input[type="text"]{font-size:.68rem}
  .ticket-message-actions,.ticket-reaction-toolbar{max-width:100%}.ticket-reaction-toolbar{margin-top:4px}.ticket-message-column>.ticket-reactions{gap:4px}.ticket-message-column>.ticket-reactions button{min-width:38px;height:27px;min-height:27px;padding:2px 7px}.ticket-jump-new{position:sticky;right:auto;bottom:8px;justify-self:center;max-width:calc(100% - 16px)}
  .ticket-emoji-picker>div,.ticket-reaction-toolbar .ticket-emoji-picker>div,.ticket-reactions>.ticket-emoji-picker-bottom>div{box-sizing:border-box;width:min(244px,calc(100vw - 24px));max-height:70dvh;overflow-y:auto}
  .portal-notification{gap:9px}.portal-notification-copy strong{font-size:.86rem}.portal-notification-copy span{white-space:normal}.portal-notification time{font-size:.64rem}
}

/* v70.0-section-4m · Self-Service-Kontozusammenführung */
.merge-link{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:12px;padding:11px 13px;border:1px solid rgba(231,173,54,.28);border-radius:11px;background:rgba(231,173,54,.06);color:#f0c96f;text-decoration:none}.merge-link span{color:#aeb6c0;font-size:.78rem}.account-merge-card{width:min(680px,100%)}.merge-steps{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:7px;margin:18px 0;padding:0;list-style:none}.merge-steps li{padding:9px;border:1px solid var(--line);border-radius:9px;color:#8f99a5;text-align:center;font-size:.75rem}.merge-steps li.active{border-color:rgba(231,173,54,.55);background:rgba(231,173,54,.09);color:#f1cf84}.merge-steps li.done{border-color:rgba(74,194,130,.4);color:#8edeb0}.merge-account-preview{display:grid;gap:4px;margin:15px 0;padding:14px;border:1px solid var(--line);border-radius:11px;background:#151b24}.merge-account-preview span{color:#a5aeb8}.merge-comparison{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin:16px 0}.merge-comparison article{display:grid;gap:5px;padding:14px;border:1px solid var(--line);border-radius:11px;background:#151b24}.merge-comparison article>span,.merge-comparison small{color:#929ca8;font-size:.72rem}.account-merge-teaser{display:flex;align-items:center;justify-content:space-between;gap:16px}.account-merge-teaser p{margin:4px 0 0;color:#a6afb9}@media(max-width:600px){.merge-steps{grid-template-columns:1fr}.merge-comparison{grid-template-columns:1fr}.account-merge-teaser{display:grid}.merge-link{align-items:flex-start;flex-direction:column}}

@media(max-width:420px){.ticket-composer-actions{grid-template-columns:1fr auto}.ticket-composer-actions>small{grid-column:1/-1;grid-row:2}.ticket-composer-actions .file-picker{width:100%;justify-content:center}.ticket-composer-actions .button{width:auto}.ticket-chat-head{grid-template-columns:1fr}.ticket-chat-head>span{justify-self:start}.ticket-message-column>header{gap:3px 5px}.ticket-message-column>header small{flex-basis:100%}.ticket-pending-file{flex-basis:132px}}

/* v70.0 Hotfix 4I1 · mobiles Nachrichtenverhalten wie am Desktop */
@media(max-width:800px),(hover:none){
  .ticket-message,.ticket-message.customer,.ticket-message.staff,.ticket-message.system{position:relative;box-sizing:border-box;width:100%;max-width:100%;padding-right:4px;overflow:visible;outline:none}
  .ticket-message-column{grid-column:2;width:100%;max-width:100%;min-width:0}.ticket-message-bubble,.ticket-message-body{box-sizing:border-box;width:auto;max-width:100%;min-width:0}.ticket-message-body>*{max-width:100%}.ticket-message-body pre{box-sizing:border-box;max-width:100%;white-space:pre-wrap;overflow-wrap:anywhere;word-break:break-word}.ticket-message-body code,.ticket-message-body a{overflow-wrap:anywhere;word-break:break-word}.ticket-message-body ul,.ticket-message-body ol{box-sizing:border-box;max-width:100%}
  .ticket-message-actions,.ticket-reaction-toolbar{position:absolute;z-index:20;top:-17px;grid-column:auto;width:max-content;max-width:calc(100% - 8px);margin:0;padding:4px;border:1px solid rgba(255,255,255,.1);border-radius:10px;background:#1b1b20;box-shadow:0 8px 24px rgba(0,0,0,.38);opacity:0;visibility:hidden;pointer-events:none;transform:translateY(3px);transition:opacity .14s ease,transform .14s ease,visibility .14s ease}
  .ticket-message-actions{right:4px;justify-self:auto}.ticket-reaction-toolbar{right:108px;justify-self:auto}
  .ticket-message:hover>.ticket-message-actions,.ticket-message:hover>.ticket-reaction-toolbar,.ticket-message:focus>.ticket-message-actions,.ticket-message:focus>.ticket-reaction-toolbar,.ticket-message:focus-within>.ticket-message-actions,.ticket-message:focus-within>.ticket-reaction-toolbar{opacity:1;visibility:visible;pointer-events:auto;transform:none}
}
@media(max-width:700px){.site-header{position:relative;top:auto}.ticket-message-actions{right:2px}.ticket-reaction-toolbar{right:104px}.ticket-image-actions{opacity:0;visibility:hidden;pointer-events:none}.ticket-image-attachment:hover .ticket-image-actions,.ticket-image-attachment:focus-within .ticket-image-actions{opacity:1;visibility:visible;pointer-events:auto}.ticket-message-column>.ticket-reactions{width:auto;max-width:100%}}
@media(max-width:390px){.ticket-reaction-toolbar{right:auto;left:38px}.ticket-message-actions{right:2px}.ticket-message-actions button,.ticket-reaction-toolbar button,.ticket-reaction-toolbar .ticket-emoji-picker>summary{width:28px;min-width:28px;height:28px;min-height:28px}}


/* v70.0 Abschnitt 4J · einheitliche Emoji-Picker auf allen Geräten */
.ticket-emoji-picker>div{box-sizing:border-box;top:38px;bottom:auto;width:244px;max-width:calc(100vw - 24px);max-height:min(360px,70dvh);overflow-x:hidden;overflow-y:auto;overscroll-behavior:contain;scrollbar-width:thin;transform:none}
.ticket-reaction-toolbar .ticket-emoji-picker>div{right:0;left:auto}
.ticket-reactions>.ticket-emoji-picker-bottom>div{right:auto;left:0}
.ticket-reactions>.ticket-emoji-picker-bottom.opens-left>div{right:0;left:auto}
@media(max-width:700px){.ticket-emoji-picker>div{width:210px;grid-template-columns:repeat(5,34px);max-height:min(300px,62dvh)}}

/* v70.0 Abschnitt 4J3 · mobile Picker bleiben am Auslöser, Richtung wird dynamisch gewählt */
@media(max-width:700px){
  .ticket-reaction-toolbar .ticket-emoji-picker,
  .ticket-reactions>.ticket-emoji-picker-bottom{position:relative!important}
  .ticket-reaction-toolbar .ticket-emoji-picker>div,
  .ticket-reactions>.ticket-emoji-picker-bottom>div{
    position:absolute!important;
    top:38px!important;
    bottom:auto!important;
    width:210px!important;
    max-width:min(210px,calc(100vw - 24px))!important;
    max-height:min(300px,62dvh)!important;
    overflow-x:hidden!important;
    overflow-y:auto!important;
    transform:none!important;
  }
  .ticket-reaction-toolbar .ticket-emoji-picker>div{
    right:0!important;
    left:auto!important;
  }
  .ticket-reactions>.ticket-emoji-picker-bottom>div{
    right:auto!important;
    left:0!important;
  }
  .ticket-reactions>.ticket-emoji-picker-bottom.opens-left>div{right:0!important;left:auto!important}
}

/* v70.0 Abschnitt 4J2 · Nachrichten nicht auf freie Chathöhe strecken */
.ticket-chat{align-content:start}
.ticket-message,.ticket-message.customer,.ticket-message.staff,.ticket-message.system{align-self:start}
.portal-project-list{display:grid;gap:14px}.portal-project-card{padding:18px;border:1px solid var(--line);border-radius:16px;background:var(--card)}.portal-project-card>header{display:flex;align-items:center;justify-content:space-between;gap:16px}.portal-project-card h2{margin:3px 0}.portal-project-card header span,.portal-project-card header strong{color:var(--gold-light)}.portal-project-progress{height:10px;margin:14px 0 18px;overflow:hidden;border-radius:999px;background:#0c0c0f}.portal-project-progress i{display:block;height:100%;border-radius:inherit;background:linear-gradient(90deg,#b97818,#f0c96f)}.portal-project-card section{display:grid;gap:6px}.portal-project-card section h3{margin:0 0 4px}.portal-project-card section a{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:9px;padding:9px;border:1px solid rgba(255,255,255,.08);border-radius:9px;color:inherit;text-decoration:none}.portal-project-card section a b{color:var(--gold-light)}.portal-project-card section a em{color:var(--muted);font-size:.72rem}@media(max-width:600px){.portal-project-card{padding:13px}.portal-project-card section a{grid-template-columns:1fr}.portal-project-card section a span,.portal-project-card section a em{grid-column:1}}
.ticket-linked-projects{display:grid;gap:9px}.ticket-linked-projects h3{margin:0 0 3px}.ticket-linked-projects>a{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:11px 12px;border:1px solid rgba(215,161,58,.28);border-radius:11px;background:rgba(215,161,58,.06);color:inherit;text-decoration:none}.ticket-linked-projects>a:hover{border-color:rgba(240,201,111,.65);background:rgba(215,161,58,.11)}.ticket-linked-projects>a span{display:grid;gap:3px;min-width:0}.ticket-linked-projects>a strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--gold-light)}.ticket-linked-projects>a small{color:var(--muted)}.ticket-linked-projects>a b{color:var(--gold-light)}
.portal-milestones{margin:0 0 18px}.portal-milestones>header{display:flex;justify-content:space-between;gap:12px}.portal-milestones>header span{color:var(--gold-light);font-size:.76rem;font-weight:800}.portal-milestones ol{display:grid;margin:10px 0 0;padding:0;list-style:none}.portal-milestones li{position:relative;display:grid;grid-template-columns:30px minmax(0,1fr);gap:10px;padding-bottom:16px}.portal-milestones li:not(:last-child)::after{content:"";position:absolute;top:29px;bottom:1px;left:14px;width:2px;background:var(--line)}.portal-milestones li>i{display:grid;place-items:center;width:28px;height:28px;border:1px solid var(--line);border-radius:50%;font-style:normal;font-size:.72rem}.portal-milestones li.active>i{border-color:var(--gold);color:var(--gold-light)}.portal-milestones li.completed>i{border-color:#4fc484;color:#8edeb0}.portal-milestones li p{margin:3px 0;color:var(--muted);font-size:.78rem}.portal-milestones li small{color:var(--muted);font-size:.66rem}.ticket-public-milestones{padding:9px;border:1px solid rgba(215,161,58,.24);border-radius:9px}.ticket-milestone-admin{display:grid;gap:6px;margin:8px 0}.ticket-milestone-admin form{display:grid;grid-template-columns:minmax(0,1fr) auto auto auto;gap:6px;padding:7px;border:1px solid var(--line);border-radius:8px}@media(max-width:700px){.ticket-milestone-admin form{grid-template-columns:1fr 1fr}}
.portal-milestones li>div>header{display:flex;align-items:center;justify-content:space-between;gap:10px}.portal-milestones li>div>header small{padding:3px 7px;border:1px solid var(--line);border-radius:999px;white-space:nowrap}.portal-milestones li.is-locked{opacity:.7}.milestone-decision,.milestone-actions{margin-top:10px;padding:11px;border:1px solid var(--line);border-radius:10px;background:rgba(255,255,255,.025)}.milestone-decision{display:grid;gap:5px;font-size:.76rem}.milestone-decision span{color:var(--muted)}.milestone-decision.revocable{border-color:rgba(231,173,54,.38);background:rgba(231,173,54,.07)}.milestone-decision.final{border-color:rgba(79,196,132,.38);background:rgba(79,196,132,.07)}.milestone-decision.final strong{color:#8edeb0}.milestone-decision.requested{border-color:rgba(115,184,255,.34);background:rgba(70,147,225,.07)}.milestone-decision.locked{color:var(--muted)}.milestone-decision form{margin-top:4px}.milestone-actions{display:grid;gap:9px}.milestone-approve{display:grid;gap:9px}.milestone-approve label{display:grid;grid-template-columns:auto minmax(0,1fr);gap:8px;align-items:start;color:var(--muted);font-size:.72rem;line-height:1.45}.milestone-approve input{margin-top:3px}.milestone-actions details{padding-top:8px;border-top:1px solid var(--line)}.milestone-actions summary{cursor:pointer;color:var(--gold-light);font-size:.78rem;font-weight:800}.milestone-actions details form{display:grid;gap:8px;margin-top:8px}.milestone-actions textarea{min-height:92px;resize:vertical}.milestone-actions .button{justify-self:start}.milestone-decision .mini-button{justify-self:start}@media(max-width:600px){.portal-milestones li>div>header{align-items:flex-start;flex-direction:column}.milestone-actions .button{width:100%;justify-content:center}}
.portal-documents{display:grid;gap:8px}.portal-documents h3{margin:0 0 3px}.portal-documents>a{display:flex!important;align-items:center;justify-content:space-between;gap:12px;padding:11px 12px!important;border:1px solid rgba(215,161,58,.26)!important;border-radius:11px!important;background:rgba(215,161,58,.055);color:inherit!important;text-decoration:none}.portal-documents>a:hover{border-color:rgba(240,201,111,.65)!important;background:rgba(215,161,58,.1)}.portal-documents>a span{display:grid;gap:2px;min-width:0}.portal-documents>a b{color:var(--gold-light);font-size:.68rem}.portal-documents>a strong{overflow-wrap:anywhere}.portal-documents>a small{color:var(--muted);font-size:.68rem}.portal-documents>a i{color:var(--gold-light);font-size:.72rem;font-style:normal;white-space:nowrap}.portal-project-documents{margin-bottom:18px}@media(max-width:600px){.portal-documents>a{align-items:flex-start}.portal-documents>a i{white-space:normal;text-align:right}}
.portal-handover{display:grid!important;gap:10px!important;margin:0 0 18px;padding:14px;border:1px solid rgba(215,161,58,.28);border-radius:13px;background:rgba(215,161,58,.055)}.portal-handover.handover-available{border-color:rgba(79,196,132,.42);background:rgba(79,196,132,.055)}.portal-handover>header{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.portal-handover>header span{color:var(--gold-light);font-size:.68rem}.portal-handover>header h3{margin:3px 0 0}.portal-handover>header>strong{color:#8edeb0}.portal-handover>p{margin:0;color:var(--muted);font-size:.78rem}.portal-handover-files{display:grid;gap:7px}.portal-handover-files>a{display:flex!important;align-items:center;justify-content:space-between;gap:12px;padding:11px!important;border:1px solid var(--line)!important;border-radius:10px!important;background:rgba(0,0,0,.18);color:inherit!important;text-decoration:none}.portal-handover-files>a span{display:grid;gap:3px;min-width:0}.portal-handover-files>a small{color:var(--muted)}.portal-handover-files code{overflow-wrap:anywhere;color:#8e99a4;font-size:.58rem}.portal-handover-files>a i{color:var(--gold-light);font-style:normal;white-space:nowrap}@media(max-width:600px){.portal-handover>header,.portal-handover-files>a{align-items:flex-start;flex-direction:column}.portal-handover-files>a i{white-space:normal}}
.notification-settings-form .toggle-row{display:flex;align-items:center;gap:14px;padding:14px 16px;border:1px solid rgba(255,198,86,.18);border-radius:14px;background:rgba(255,255,255,.025)}
.notification-settings-form .toggle-row input{width:20px;height:20px;flex:0 0 auto}.notification-settings-form .toggle-row span{display:grid;gap:3px}.notification-settings-form .toggle-row small{color:var(--muted,#999)}
.notification-delivery-list{display:grid;gap:8px}.notification-delivery-list article{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:5px 12px;align-items:center;padding:12px 0;border-bottom:1px solid rgba(255,255,255,.08)}.notification-delivery-list article>div{display:grid;gap:3px}.notification-delivery-list article>small{grid-column:1/-1;color:var(--muted,#999)}

/* Compact notification headers on every language and viewport. */
.portal-notifications-card{padding:clamp(20px,3vw,30px)}
.portal-notification-head{align-items:center;margin-bottom:14px}
.portal-notification-head>div{display:flex;flex-wrap:wrap;align-items:center;gap:7px 14px}
.portal-notification-head .eyebrow{flex-basis:100%;margin:0}
.portal-notification-head h1{font-size:clamp(1.8rem,4vw,3rem);line-height:1;margin:0}
.portal-notification-head p{font-size:.9rem;color:var(--muted,#999)}
.portal-notification-head .mini-button{margin-left:auto}
.notification-page-head{margin-bottom:18px}
.notification-page-head h1{font-size:clamp(1.8rem,4vw,3rem);margin:7px 0}
.notification-page-head>p:not(.eyebrow){margin:0}
@media(max-width:700px){.portal-notifications-card{padding:16px}.portal-notification-head>div{width:100%}.portal-notification-head .mini-button{margin-left:0}.notification-page-head{margin-bottom:14px}}